by ckistler | Mar 23, 2021 | Human Resources, Workplace
There has been so much written on leadership in the last year, it’s hard to keep track of it all. Leaders should be storytellers, communicators, holistic, strategic, encouraging, creative, conservative, risk taking, ethical, competitive, inspiring and a whole host of other attributes.
There are countless books currently available on the subject, and it would not surprise me if there were close to over half a million articles on the subject. It is the bread and butter of every consulting firm throughout the world. With so much content offering thought and insight, you have to wonder why leadership still an issue?
The answer lies with culture. The entire purpose of leadership is to create a culture. In a large and well-established organization, it can be difficult for an outsider to implement a new culture. So, does leadership create a culture or does culture create leadership? The answer to both questions is yes.
Culture Affecting Leadership
“I have been here 25 years,” said the director of a large municipality. “I have outlasted three city managers so far, and I will outlast this one.” This is the attitude many leaders face, especially when they are brought in from outside organizations to run or manage large, well-established ones.
The negative cultures can especially undermine positive leadership as initiatives are actively undermined by managers who have a stake in the old culture or struggle to accept the changes inherent in the modern workplace. Whether it’s through manipulation or complacency, negative cultures can create significant challenges for change. At the same time, positive leadership can overcome negative culture and turn the tide over time. A few encouraging results and positive experiences can go a long way.
Negative leadership, however, can have a fast, dramatic effect on a positive culture. WorldCom was a telecom leader and had a very innovative culture until Bernie Ebbers took over. While squeezing every cent he could from the environment and putting pressure on employees to work harder with less, he was pillaging the company. Turnover soared and, within a few years, WorldCom was bankrupt.
Culture as a Function of Leadership
Companies reflect the ethics of the leaders who run them. We’ve seen in recent times the reaction employees and the public have to companies who fail to address their stance on social issues, harassment, pay gaps and whose political leanings go against what employees view to be the common good.
As a result, leaders find themselves having to publicly make statements condemning systemic racism, political violence and other topics that aren’t easy to talk about without offending someone or putting oneself at risk. But ultimately, the ethical stands a leader takes becomes a part of the organization’s culture.
Bob Page felt like an outsider and had to hide his sexuality. When he built Replacements, Ltd., he ensured everyone it would be a place that accepted diversity—not just of lifestyle but of thought—and would invest in building their community. Anita Roddick founded The Body Shop to build an environmentally-friendly corporation, which reflected her commitment to environmental activism. Jim Goodnight’s commitment to work-life balance is part of the culture at SAS, the largest privately-held company in the world. Jack Welch’s commitment to being the best created an environment of excellence at General Electric. In each of these cases, the ethics of the leader became a central part of the culture.
The Obstacles to Culture Change
The real obstacles to culture change are internal obstacles. False ego, fear, complacency and preconceived ideas create a negative environment. When change is introduced there is resistance, even when the change is positive. People learn different coping mechanisms to avoid the change, such as hiding behind procedures, “water cooler” talk or actively undermining the initiative.
The remote work landscape changes some of this as employee communications can be more easily monitored and there are fewer “water cooler” moments on offer to begin with. But negativity can me a bit like trying to contain water in an enclosed space. If there’s a place for it to leak through, it likely will. The question then becomes how leadership can have a positive impact on the culture of an organization?
Ways Leadership Can Positively Affect Culture
People are inspired by vision. They want to follow a leader who shows concerns and values that are important to them. A positive leader will inspire 100% effort from everybody. Here are some signs of a good leader and how the leader affects the culture:
- Visionaries and strategic thinkers: A boss tells you what to do, while a leader inspires you to want to do it. Leaders who lay out a vision that people buy into and a strategy that they understand will create a culture of engagement. People know where the organization is headed, how it will get there and their role in helping achieve the vision.
- Ethics that support values: People look at what you do and not what you say. Values are words, ethics are actions. When leaders demonstrate values through their actions, they lead by example and create an ethical culture.
- Empowerment: There are three requirements for: responsibility, accountability and authority. Leaders who empower people to make decisions that affect their lives, give them the authority to act and make them take responsibility for consequences create leadership on all levels of the organization. Micromanaging means people are not entrusted to be leaders and very little gets done because all decisions need to be made by one person.
By David Whiting
Originally posted on hrexchangenetwork.com.
by ckistler | Mar 9, 2021 | Human Resources
In an ideal world, communication would be easy. We’d immediately know exactly what to say or write. Emails, Slack messages, and reply threads would practically write themselves. And there’d be no confusion about what anyone meant, ever.
Of course, communication never works that way. We stare at the computer screen trying to decide how to begin an email. We misspeak or garble our words. We don’t always convey exactly what we intend. We misunderstand, overlook, or forget information we’ve been given. We also sometimes read emotions into words that weren’t what the writer was feeling. Or we pack our speech with such an emotional punch that it distracts from the point we’re trying to make.
Written communication often exacerbates these issues, a fact that has many leaders worried since more people are working remotely and relying on the written word to do their jobs. It’s no secret that we spend far too much time on email and other communication tools.
Fortunately, you don’t necessarily need to hire a writing coach to teach your employees better writing skills—although this can in some cases be a good idea. You can significantly improve communication in your organization by asking your employees to consider the following practices in their written communications:
Break up long sentences and paragraphs. A big unbroken block of text is likely to befuddle your reader before they even get to the first word. Long sentences and paragraphs also make comprehension and retention of information much more difficult. Note the differences in these two communications:
Sample 1: I support the goals outlined in the proposal you sent to me yesterday, especially the need to better define appropriate metrics around the solicitation of customer satisfaction scores, and I want to thank you for the thought you gave to proposing workable solutions, but I’m not sure if all of the proposed solutions will work at this time. Let’s discuss it all at our next check-in.
Sample 2: Thank you for sending the proposal yesterday. I appreciate the thought you put into it. I agree with you about the goals, especially what you wrote about customer satisfaction scores. The solutions you proposed, however, may be a challenge to implement right away. Let’s discuss the proposal at our next check-in.
These samples provide the same information, but the second is easier to follow and digest.
Use clear, concrete terms. Vague words, convoluted ideas, and broad generalizations make for easy miscommunication. Your reader will be more likely to understand your meaning if your language is specific. Remember too that just because something is clear to you doesn’t necessarily mean it will be clear to your reader. Compare these two statements:
Sample 1: Would you be able to review the thing I sent you earlier?
Sample 2: Here’s the letter for Anil I told you about this morning. Would you be able to proofread it for typos by the end of the day?
The first sample is likely to cause confusion and frustration if the recipient has recently received a lot of “things” from the writer or other people. In contrast, the second sample makes the context and the requested task clear to the reader.
Provide context and direction when adding someone to a conversation. Most of us have had the experience of receiving a forwarded email that we’re not immediately sure what to do with. Should we keep it as a reference? Read through the thread? Respond in some way? We haven’t been told. Don’t do this. You should clue the reader in to what the conversation entails and what they need to know and do in response. Compare:
Sample 1: Please see below. What do you think?
Sample 2: Please read through the conversation below and note the product request from Oliver. Is that something you can add to your work this week?
The first sample is likely to prompt the recipient to weigh in on the wrong subject or ask the writer for clarification before responding, wasting valuable time either way. The second sample gives clear instruction, saving time.
Avoid unnecessary details. While some context is useful, too much can overwhelm the reader and add to the time it takes for the communication to be written, read, and acted on.
Sample 1: I ran into Lindsay in the lunchroom and asked her about the Paterson deal. She asked me to follow up with her after her lunch break, which I did, and she gave me permission to start on the outline. She seemed a little aggravated that I interrupted her lunch. Anyway, I need to respond to a few emails before I get started on it, but I will get to it after and have it to you and her by close of business today.
Sample 2: I got the go ahead from Lindsay on the Paterson deal. I’m working on the outline and will email it to you and her by close of business today.
The first sample likely has too much information. The writer may have felt like including the extra details because they felt bad about asking Lindsay to work on her lunch break, but unless there’s a good reason for the recipient to know those details, they’re best left out.
Save difficult or emotionally intense conversations for calls, video conferences, or in-person meetings. These conversations usually require more finesse than written text can provide. If you anticipate a strong emotional response to what you have to say, or if you believe the person with whom you’ll be communicating may read strong emotions into what you have to say, don’t write to them. Talk it through instead. Let them hear your voice and listen carefully to theirs.
By Kyle Cupp
Originally posted on Thinkhr.com
by ckistler | Feb 23, 2021 | Human Resources, Work From Home
In the past year, many employers who would never have considered a remote work arrangement discovered that it was not only possible, but in some (or many) ways preferable to how they worked before. As a result, many employers plan on maintaining a remote workforce in some form once the pandemic is over. There’s a lesson here for all employers: the standard way of doing things is not necessarily the only or best way to do things.
As you begin the new year, it might be worth examining your HR practices and asking yourself whether the way you do things is really the best way, or just the comfortable, easy way. Look especially for areas where you’re setting unnecessary restrictions on yourself or your employees.
Job postings, for example, often have requirements that could be tossed with no loss, but a lot of gain. Does someone really need a four-year degree to do an entry level admin job? Or knowledge of how to use certain productivity tools, which can realistically be learned in a matter of hours? Restrictions such as these may be limiting your applicant pool. Other old habits may be losing you productivity and profit.
By Kyle Cupp
Originally posted on ThinkHR
by ckistler | Feb 2, 2021 | Human Resources
Phishing emails are a type of scam designed to obtain information or prompt certain behavior from their targets. To that end, they typically appear to come from a person or entity we trust.
In most cases, careful inspection will reveal cracks in the façade, little signs that the message is not what it purports to be. But, of course, most of us don’t thoroughly analyze every email we receive from a colleague or supervisor. When we get an email from our CEO, Lizzy Beth, we don’t hover the mouse over her contact card to verify that the message came from her actual company email and not brice@sneaky.scam. We see the email, assume Lizzy Beth wants us to send her the requested information, and send it.
A successful scam can be a costly data breach with legal consequences. Businesses are generally required to take reasonable precautions to protect personal information in their possession. In the event of a breach, many states require that notice be given to those whose information was compromised. This notice might need to include the cause and nature of the data breach as well as what protections are afforded to those affected.
One of the best ways to protect your company from these sorts of scams is to have a policy and practice of never emailing sensitive employee information. The language below may serve as an effective reminder:
“Employees should not under any circumstance email sensitive employee information such as W-2s, benefit enrollment forms, completed census forms, or anything with social security or credit card numbers. Email is inherently insecure, and scammers may pose as company executives or employees to steal information. If you receive a request to email any such sensitive information, do not respond to it. Instead, inform your manager immediately.”
You can help protect your organization by giving employees examples of the kinds of emails and other communications (texts, calls, etc.) that are likely suspicious. Here are a few:
- A notice from your email provider suggesting you change your password.
- A message from the IRS asking you to click a link, open an attachment, or provide information.
- A message asking you to click a link to pay fines or penalties.
- A request for W-2s or payroll records.
- A request for names, birth dates, home addresses, salaries, and social security numbers.
- A request for contact information.
- A request to purchase gift cards and email the sender the card numbers.
- A request for login information.
- A communication with glaring typos.
- A communication that says “EMERGENCY” in the subject.
- A LinkedIn connection from someone you don’t recognize even though they purport to work at your company and have connected with some of your colleagues.
By Kyle Cupp
Originally posted on thinkhr.com.
by ckistler | Jan 12, 2021 | Hot Topics, Human Resources
There is never a better time to look towards the future than right now. Goal setting does not need to be constrained to the start of a new year. So, let’s look at three helpful tips for effective goal setting.
First, what is a goal? A goal is defined as “the object of a person’s ambition or effort; an aim or desired result.” Goals can be for the short-term or long-term. And, many times, short-term goals can be used to achieve your long-term ones. Goals are not a one-and-done activity, too. They are an active undertaking that require dedication and work.
TIPS FOR GOALS
1. Set goals with high value.
We all dream big dreams for our life. In order to make those dreams a reality, you have to put in some work. This is where goals come in. Make a list of the dreams you have and rank them by priority and feasibility. When you have made your ranked dream list, you can now set goals that relate to the things that have the highest priority in your life. When you do so, you give the goals high value. High-value goals motivate you to put in the hard work to achieve them.
2. Follow the SMART method of goal setting.
When you work on your goal setting, make sure you follow the SMART method. By doing so, you ensure that your goals are ones that are clear and well thought out. Here’s the breakdown of the SMART method:
- Specific—Make sure your goals are clear and well-defined. Don’t be vague and say “I’d like to learn how to play the guitar.” Instead, say “I will take a weekly guitar lesson.”
- Measurable—Use specific amounts, dates, etc. As you craft your goals, assign specifics to them that can be measured like “I will take weekly guitar lessons for three months.”
- Attainable—Create goals that are possible to achieve. Don’t set goals for yourself that you have no way to accomplish or you will feel defeated and reluctant to set goals in the future.
- Relevant—Set goals that line up with your life and career. In other words, set goals that align with the things that matter in your life.
- Time-bound—Your goals must have a deadline. Open-ended goals lead to unachieved goals because there is no urgency to them. Give your goals an end date so you have something to work towards.
3. Be accountable.
Find an accountability partner to keep you on track. When you have someone that is regularly checking in on you to see how you are doing with accomplishing your goals, you will work harder to stay on pace to achieve them!
BONUS TIP!
You can track your progress on accomplishing your goals through goal tracker apps. Check out these three: Strides, Repeat Habit Tracker, and Way of Life.
Setting goals not only gives you focus for the future, but it also allows you to see just how much you are capable of. When you look at where you are now compared to where you were at the initial time of your goal setting, you’ll be amazed at what you have achieved. Take the time to set SMART goals and, as Success.com says, “Make sure that the greatest pull in your life is the pull of the future.”
by ckistler | Dec 8, 2020 | Human Resources, Workplace
Building camaraderie between your employees is essential for employee engagement and retention. In fact, employees with close work friendships report 50% higher satisfaction with their work, according to Gallup. Hosting parties for your office this season may not be possible, yet they are still important. We’ve gathered some fun alternative ways to celebrate together while apart this holiday season.
IT’S PARTY TIME!
Gingerbread House Building Contest
- Mail a box of the components to your team ahead of the party date.
- Host a video call with background music while everyone constructs their house so they can see the progress of their co-workers’ build.
- Post pictures of the finished houses on your company Facebook page and take votes for different categories. Your team can share the page with friends and family to try to drum up votes and, in turn, your page will get some new visits! Win-Win!
- Send gift cards to winners to online merchants.
Virtual Holiday Bingo
- Mail bingo cards and dobbers or stickers ahead of the party date.
- Host a video call and ask your most outgoing and beloved team member to be the bingo caller.
- Email e-card prizes to winners.
Winter Cocktail Party
- Mail a “mix-kit” of cocktail components to your team ahead of the party date.
- Hire a mixologist to teach via video call how to make a couple of cocktails with the ingredients you have sent out ahead of time.
- *Optional: take votes on a short menu of cocktails to see which ones the team is most interested in learning how to make.
Virtual White Elephant Party
- Some people consider a “white elephant” gift to be something chosen from their home that is still in good/new condition, a cheap purchased gift, or a joke gift. Make sure you determine what type you want people to give so that everyone prepares the same.
- Have your team prepare their gift at their home ahead of time and take a picture of their item. Each person should email the pre-designated “Santa” the picture so he/she can prepare the game.
- Prepare a PowerPoint presentation with images of gifts and follow the instructions on this site to host the party.
General Tips
- Mail “party supplies” two weeks early.
- Make a party playlist and share it before the party to get people in the holiday party mood.
- Consider mailing party food such as flavored popcorn, chips, candy, and even a meal-delivery gift card for eating during the virtual event.
Even though we are apart this holiday season, there is no need for us to be disconnected. You can still be the “host/ess with the most/est” by preparing the best party for your team. Show them you care by spending the extra time and care to keep your team engaged during the holidays.
