by admin | Dec 6, 2022 | Human Resources
Employee engagement and experience is at the core of what most Human Resources professionals do on a daily basis. From hiring to succession planning, HR is first and foremost focused on recruiting and retaining top talent. Keeping those talented people engaged in their work is key to achieving positive business outcomes.
Recently, speakers at the 2022 HR Exchange Network Employee Engagement and Experience online event shared their best advice, telling lessons, and hard-won battle stories. Discover the most unforgettable quote on employee engagement and experience from each session:
Putting Belonging in DEI
“What belonging means for us is how you make people feel included, valued. How proud do they feel being part of our brand? How connected are we regardless of where we are and how safe we feel working in this organization.” –Gayatheri Silvakumer, Chief HR and Talent Officer, APAC, McCann Worldgroup
What’s Next in Employee Experience?
“We’re building in the mobile application – push notifications that say, ‘Have you thought about this role?’ We look at potential lateral moves for skillsets. It sends reminders, bits of news. We’re sharing our commitment to ESG with people.”-Graeme Poules, People Director, Employee Experience and Operations, Bupa
Cloud Solutions for Efficiency in Employee Engagement
“Newer cloud solutions are much easier to integrate, so you can choose a strategy where you’ll be implementing the best solution for the best purpose. It’s much easier in the cloud than on premises, for sure.”-Frederik Skyggebjerg, Head of Solution Consulting for APAC at Unit4
Employee Engagement Is Change Management
“What transformation really does is put a lot of strain on engagement. It is a fact. This is not unfamiliar to all of us. But an HR leader like me, who is experiencing this, there are employees who are feeling overwhelmed, confused, sometimes disconnected, angry. I would also like to highlight the fact that with COVID, all that the world has faced over the past couple of years, the threshold for the employee to take stress has really gone down. There are a lot of studies available that fatigue sets in much faster. Coupled with transformation, it hits employees. Could the Great Resignation be happening because there is continuous change?” –Trupti Mohan, Vice President HR Asia-Pacific, Fresenius Medical Care
Add the Joy
“I really, really believe the future of work should be purpose-led and fun. I don’t think it should be a chore, where people wake up on a Monday morning dreading it. It should be something they’re really excited about as well.”-Sharenya S. Kumar, former General Manager Employee Experience, Crown Resorts
Equip HR Teams for Success with a Digital-First Approach
“Digital-first means we can be more inclusive and intentional on how we work. It lets us stay focused on great outcomes…Everyone may be remote, working in different places and time zones, yet communication and collaboration are the lifeblood of any successful company.”-Meiyea Neo, HR Director, Zendesk
Know the Difference Between GBS and Shared Services
“[Global Business Services] is more integrated. It’s an advanced version of the shared service model. It’s evolved from new demands that have come up as the world has gotten more global and organizations have gotten more global. It’s truly a more global model. Shared services can be more regional, country-based, or multinational based.”-Eithne Freeney, Employee Experience Sales Manager ANZ, ServiceNow
Importance of Recognition
“When I feel validated at work, I can take my hand and tap my shoulder and say, ‘I added value today,’ because I belong to an organization that is creating the most amazing change in the workforce. Having that belonging and having that understanding of where you are in the workforce is really the heart-centered way of how an organization operates. That is what people are saying and asking for in our organizations.” –Shereen Williams, Director People and Culture Technology & Innovation at Standard Chartered
Slow and Steady Wins
“I can’t stress this enough, and I’m sure I have many allies in the HR community, who may be on this call and may have influenced stakeholders, that any focus on culture and engagement takes time. You really need to focus and chip away if you’re going to see a consistent change.” –David Monti, Senior Manager Culture and Engagement, Transport for NSW
Look Within for Strength
“As we all know, the competition for talent is fiercer than ever, post COVID-19. So, the talent you’re looking for is likely already in your organization. It’s just a case of finding it by aligning the skills of your integral workforce to the work required rather than aligning the individual to the problem.” –Chris Broadway, Technology Sales Manager, PeopleScout
By Francesca Di Meglio
Originally posted on HR Exchange Network
by admin | Dec 1, 2022 | Johnson & Dugan News, Retirement
It is our pleasure to announce that Virginia Krieger Sutton, Vice President, Retirement Plan Practice at Johnson & Dugan, has been selected as one of 50 National Association of Plan Advisors (NAPA) Top Women Advisor Captains. https://www.napa-net.org/top-women-advisors-captains-2022
Established in 2015, the list is created and conducted by the National Association of Plan Advisors and is based on nominations provided by NAPA Broker-Dealer/RIA Firm Partners. Nominees are women retirement plan advisors with their own book of business. After a rigorous application process and broker-check review, a panel of senior advisor industry experts selects the top women advisors.
Within the group of top women advisors, those who were principals, owners or team captains of their organizations were designated as “Captains.” There were 515 nominations, 258 applications, and from that 50 Captains, 50 All-Stars, and 35 Rising Stars were recognized.
Virginia is a proven leader among retirement plan professionals, and we are fortunate to have her manage the retirement plans for our Pension clients and guide our retirement plan practice at J&D.
The list is created and conducted by the National Association of Plan Advisors, an affiliate organization of the American Retirement Association, a non-profit association. No fee is charged to participate. The rating is not indicative of the nominee’s future performance.
by admin | Nov 28, 2022 | Human Resources
Human Resources management is always evolving. Over the years, it has become a more prominent part of every business because it is principally responsible for recruiting and retaining the talent that allows the organization to achieve goals and flourish.
No longer merely an administrative department, Human Resources professionals align talent management and hiring decisions with business objectives. They are welcome in the C-suite, and their reach continues to expand beyond overseeing hiring, benefits, and company regulations.
Talent Management
Talent management refers to the strategy of HR. In other words, this role is about recruiting the right talent, getting them onboarded, retaining them, and helping them grow their careers. This is at the core of an HR professional’s duties. However, much goes into the process of finding and retaining top talent. It requires aplomb, creative thinking, and relationship building.
Recruiting and Talent Acquisition
The first step in Human Resources is recruiting and talent acquisition. It is the job of HR professionals to find top talent by looking either internally or externally, conducting interviews and tests, and negotiating compensation and benefits. Creating a positive workplace culture and offering compensation and benefits packages, along with perks, that entice job applicants and win over top talent are among the tasks at hand.
Compensation and Benefits
Obviously, a big part of the work that HR professionals conduct is managing compensation and benefits. This task includes determining the value of different people in different roles and seeking benefits like health insurance, retirement savings, loan forgiveness, paid time off (PTO), sick days, mental health days, and more.
Employee Engagement and Experience
Employee engagement and experience cover a vast array of efforts to ensure people are happy enough at work to stay. Getting employees to focus on work, harness their creative powers, and fulfill their obligations to their teams is a major component of HR’s role.
This task requires demonstrating gratitude, helping bring out the best in employees, and making job satisfaction a priority. It could include hosting the holiday party, taking feedback from employees and responding with corresponding action, or creating an atmosphere fertile for collaboration.
Learning and Development
HR often oversees all training from onboarding and orientation to learning opportunities designed for career growth or skills development. Learning and development has become paramount as organizations make themselves future ready and try to win the war for talent. Many job applicants and employees are looking for employers to help them gain skills and become fit for promotion or more attractive in the job market.
Succession Planning
Creating talent pipelines, both internal and external, is the goal of Human Resources. An important role the department plays in organizations is ensuring consistent leadership without gaps. Succession planning, the strategy for replacing leaders as they leave and creating mentorship and preparation for passing the baton, is vital to any organization’s success.
Diversity, Equity, and Inclusion
In the modern workplace, HR professionals must spearhead efforts to build a diverse team and then ensure these different individuals unite and gain a sense of belonging that fosters collegiality. Included in this role is closing pay and opportunity gaps. The responsibility is great. It may require providing training, communication, and persistence. Keeping the topic front of mind and demonstrating need to leadership are also big parts of DEI efforts.
Mental Health and Wellness
Increasingly employees expect Human Resources to demonstrate empathy and care for individuals by providing access to mental healthcare, helping them relieve stress, and promote better work-life balance through policies and regulations. This task has meant that many HR professionals are educating themselves, considering new benefits for employees, and guiding managers and leaders to connect on a deeper, more personal level with employees.
Expansion of Human Resources Management
Human Resources is no longer an administrative task or an arm of a company’s executives. In the modern workplace, HR professionals are builders of community. They connect with employees, nurture relationships with them, and constantly work to improve the employee experience both to recruit and retain top talent. HR leaders are now essential to the C-suite, and align their talent management efforts with those of the business’ overarching goals.
By Francesca Di Meglio
Originally posted on HR Exchange Network
by admin | Nov 21, 2022 | Health & Wellness, Workplace
The U.S. Surgeon General, Dr. Vivek Murthy, recently released the Framework for Workplace Mental Health & Wellness to set a new standard for expectations of employers. In this new normal, Human Resources leaders must take some responsibility for the wellbeing of those who work in their organization.
The report is comprehensive and includes research and data supporting the need for wellness and describing the reality for many of the 160 million U.S. workers. More than 80% of people say workplace is a factor in one or more of their mental health challenges, according to Mind Share Partners’ 2021 Mental Health at Work report, which is cited by the U.S. Surgeon General. Also, more than 75% of U.S. workers reported having at least one symptom of a mental health condition, according to that same report.
Why Focus on Wellness Now?
Not surprisingly, this data, along with the recent trauma of the pandemic, led Murthy to share this report.
“People have been going through a reckoning, asking themselves what they really want out of work but also what they’re willing to sacrifice for work,” said Murthy on CBS News.
In the latest HR Exchange Network State of HR report, HR leaders revealed that burnout was the greatest consequence of the pandemic, so there is urgency around this kind of guidance. Because few Human Resources professionals are trained in mental health, they are hungry for the kind of information found in this government report.
To begin, here are the 5 recommendations for moving forward:
Protect from Harm
The purpose of this suggestion is to emphasize the employer’s role in ensuring that workers and those connected with the business are psychologically and physically safe. Obviously, the bare minimum is having plans for fires, emergencies, and other events that could cause physical harm. Laws usually guarantee some sort of adherence. However, this tenet goes a step further by suggesting enabling people get plenty of rest and that the organization has a diversity, equity, inclusion, and accessibility plan to help develop a sense of belonging and security.
Build Community
In the report, the U.S. Surgeon General directs employers to help people develop social connections. It is the obligation of employers to create an atmosphere ripe for collaboration and teamwork. Of course, most employers are already trying to help teams thrive because it is beneficial to the bottom line, too. But this report also recommends cultivating trust. That’s deep and requires business leaders to develop empathy and encourage socializing and bonding.
Opportunity for Growth in the Workplace
This suggestion is pointed and interesting because the health practitioners are clearly connecting a person’s ability to develop their minds and move forward in their jobs and careers to their wellness. The U.S. Surgeon General recommends offering quality training, mentorship, pathways to promotions and growth at work, and regular, reciprocal feedback.
“When people thrive at work, they are more likely to feel physically and mentally healthy overall, and to contribute positively to their workplace,” according to the U.S. Surgeon General report.
A Sense of Self-Worth
People need to feel needed. The Surgeon General suggests that employers express that they value their workers. They should show gratitude and help people recognize the meaning and purpose of their work no matter what it is. In this tenet, the report includes information about providing a living wage, letting employees weigh in on decisions, and connecting the work of employees with business objectives.
Work-Life Harmony
The idea behind this tenet is to provide better work-life balance and flexibility. Employers should give people the time and support they need to fulfill responsibilities outside of their work. Respecting boundaries is an obvious suggestion. Some companies are prohibiting emails and calls after a certain time of day, for example. But the U.S. Surgeon General goes a step further by recommending greater access to paid leave and allowing for more autonomy when it comes to how and when employees get work done.
“It’s not only about work,” says Murthy. “It has a broader benefit for society as a whole.”
By Francesca Di Meglio
Originally posted on HR Exchange Network
by admin | Nov 14, 2022 | Human Resources
First came the pandemic, which was followed by The Great Resignation and the labor shortage, and now quiet quitting. Employers are challenged to attract and retain employees among all these upheavals, keep them engaged, and maintain a psychologically safe work environment.
Higher wages, hiring bonuses, increased benefits packages all sound like possible solutions. If your current retention strategy is not having the impact you want, it’s time to think beyond traditional financial incentives. Consider exploring emotional compensation, which Michael Lee Stallard, cofounder and president of E Pluribus Partners, a think tank and consultancy, believes will be increasingly important and valued by employees.
Emotional compensation is based on meeting seven universal human needs that allow people to thrive at work. They are respect, recognition, meaning, belonging, autonomy, personal growth, and progress. Stallard says that the resulting sense of connection from having these needs met engenders positive emotions and makes us feel connected to our work and our colleagues. Developing this connection dramatically increases an organization’s chance of retaining employees.
Let’s look at each of these universal needs with a focus on what managers can do. Since they work closely with their team on a daily basis, they are well positioned to take action. There are so many things that leaders in organizations can do to create a culture of respect. It starts, of course, with living the values. Beyond that:
Show Interest
Precisely, show your current staff the kind of interest you took in them when you were recruiting them to join your organization regardless of their tenure or how well you think you know them. Ask sincere, open-ended questions and listen carefully to their responses. You will probably be amazed at what you learn.\
Ask Their Opinion
Since they are closest to the work, ask about possible solutions to real problems. Listen to their answers and give feedback. If you can’t adopt their idea, let them know the business reasons why. If you can use it, give them credit publicly and if possible, reward them too. Being asked lets employees know you value their knowledge and intelligence.
Recognition
One of the simplest things a manager can do to express employee appreciation and recognition is to say thank you—and it costs nothing to do so. With all the hand wringing over employees quitting their jobs, employee recognition should be paramount on every manager’s task list.
Let them know their work matters. Let people know often how much value they and their work bring to your organization. Let them know they make a difference. Send personal, handwritten notes. You’d be surprised how powerful that can be. Silence, on the other hand, can send a negative message—that the work and the worker has no value.
Meaning
We all want to do work that matters—that has a purpose. Every employee wants to feel a connection to their organization’s mission and values.
Explain where they fit. Let each employee know how their work fits into the work of your department, and how the department’s work fits into the organization’s strategic goals, mission, and values. For example, describe to support staff, like procurement or accounting, how their work supports the sales and engineering departments, which bring in the organization’s revenue.
Talk more about why you do certain things in your department. It can make a big difference if people know not just that some tasks must be done but why those tasks are significant to the big picture.
Belonging
Make room for light-hearted fun in the workplace. When people are having fun, they are happier, friendlier and open, fostering workplace friendships. Workplace friendships taps into the basic need for a sense of belonging and removes any feeling of being in competition with coworkers.
Light-hearted fun has such a positive impact on productivity, engagement and retention. It lets employees know that they belong—belong to a team and an organization that values their emotional well-being. It also unleashes creativity, which can result in higher productivity.
Autonomy
Autonomy and flexibility are critical for retaining staff, especially now. In this world of virtual work, autonomy allows for a degree of control over one’s working conditions and processes. It includes the flexibility of where work and when is performed. Managers must examine what work hours, scheduling, and patterns are best for individuals and their teams; how work is organized and accomplished; and how flexibility impacts productivity and outcomes to meet the needs of all.
Employees must still be accountable to get the work accomplished and be available for meetings, calls, and other collaborative efforts.
Assuming you can offer your employees more autonomy, listen to them and understand their needs. One thing we learned during the pandemic: If employees are treated in a supportive and humane way, productivity doesn’t suffer.
Personal Growth
Employees want the opportunity to learn and grow. It’s one reason cited for them leaving their jobs. And it’s so much easier to recruit internally than externally, especially in tight labor markets.
Create a Learning Culture
Encourage your employees to be lifelong learners. It starts by modeling lifelong learning behaviors, such as sharing podcasts, TedTalks, and YouTube videos. Consider developing a resource library including books, articles, webcasts, podcasts, and Massive Open Online Courses (MOOCs). Encourage employees to contribute to this resource and to share the things they are learning. It will keep them engaged and expand their professional and personal interests.
Progress
You’ve made growth opportunities available to your employees, but how do you know if progress is being made? Follow up with an employee once they’ve taken advantage of an opportunity. Ask them what they’ve learned, what needs clarification, if others might benefit, and how they might apply what they learned.
Such questions and feedback provide managers an opportunity to consider new assignments, projects, or tasks—perhaps a growth assignment—that could help prepare the employee for future roles with the organization, a way for an employee to progress.
Of course, employees must take responsibility for their growth and progress, but managers guide them through this journey and help set realistic career goals.
According to Gallup, employee engagement has declined for the first time in more than a decade, from 36% engaged employees in 2020 to 34% in 2021—and now 32% in 2022. What better time for organizations to focus on how to create the connections people want and organizations need?
By Cornelia Gamlem and Barbara Mitchell
Originally posted on HR Exchange Network
