Telemedicine

Telemedicine

In light of the COVID-19 pandemic, the healthcare system in the US has changed. More and more, people are seeking out telemedicine services versus the traditional brick and mortar physician’s office. This trend also includes telemental health services as well. So what are the advantages of these services and how are they growing to meet the need?

Pandemic Launch

The COVID-19 pandemic definitely thrust the use of telemedicine forward but many health care providers have been using this type of service for years. What the pandemic did do is encourage patients’ use of the telehealth services already in place. Telehealth is defined as “the practice of communicating electronically with a physician, typically via telephone or video chat.” While our hospitals and doctors’ offices have been overcrowded with very sick COVID-19 patients, use of telemedicine has allowed the burden felt in these locations to be lessened.  Patients call in for routine exams and are many times seen and treated faster than if they came in to the physical office location.

Advantages to Telehealth Services

According to a survey by FAIR Health, there has been a 8,336% increase nationally in the use of telehealth from April 2019 to April 2020. Advantages of this increase and use include:

  • Enabling patients to follow shelter-in-place restrictions by staying home and away from hospitals, except for emergencies
  • Minimizing risk to health care workers and patients by limiting exposure to the coronavirus and other diseases
  • Facilitating services for chronic patient monitoring, follow-up visits, therapy appointments and post-operative care
  • Employees see the offering of telemedicine benefits as a huge priority in examining employment options

Advantages to Telemental Health Services

Like Telehealth services, use of Telemental Health services have also increased this year. A recent mental health survey says that 7 in 10 employees cite the COVID-19 pandemic as being the most stressful time in their careers. Caring for children who are out of school, caring for loved ones, financial issues, and stress from job changes are some of the issues that employees are facing. Business owners see the benefit of telemental health as their employees’ access these services in higher numbers. High levels of stress have been known to result in lower productivity, lower morale, and higher absenteeism. Advantages for telemental health include:

  • The provision of telemental health services to patients living in rural and under-served areas has significantly reduced psychiatric hospitalization rates.
  • Low-income, homebound seniors experienced longer lasting effects of telemental health than those who received in-person mental health services.
  • Mental health providers rarely have to perform any physical services on their patients, so telemental health is more plausible than other types of telehealth services.
  • There is little or no difference in patient satisfaction with telemental health when compared with face-to-face mental health consultations.
  • Although mental health professionals are in short supply, mobile devices are not.

There are some significant advantages to the use of telemedicine services. Zywave explains, “Virtual healthcare is emerging as a viable solution to help lessen the burden on healthcare facilities and staff while still providing individuals with the care they need.” Tele-services also reach more of the under-served population both for health care and mental health care. As consumers gain confidence in virtual living, the call for telemedicine will also grow.

What You Need to Know Before Disciplining or Terminating an Employee | California Benefits Group

What You Need to Know Before Disciplining or Terminating an Employee | California Benefits Group


The prospect of corrective action or termination makes a lot of managers nervous. That’s understandable. For employees, being disciplined or losing their job can be anything from moderately embarrassing to financially devastating, but it’s rarely a happy occasion. For the employers, these actions always come with some risk, and there are plenty of legal danger zones an employer can end up in if corrective action isn’t done properly.
Here are some tips from our HR Advisors to help you avoid these pitfalls and make corrective action productive for everyone:
Everyone in the organization, but especially those responsible for disciplining or terminating employees, should understand exactly what the organization’s policies are. When policies aren’t clear or people don’t understand them, their enforcement can become inconsistent and subject to bias. In these circumstances, discipline and termination will appear unfair. Worse, they may open the organization up to costly discrimination claims.
Managers should follow consistent disciplinary practices. Management meetings are a good time for the leadership team to make sure they’re using the same practices for discipline and termination. Inconsistencies in the organization, as noted above, can lead to allegations of discrimination.
Investigate allegations before you act on them. Sometimes, in a rush to correct wrongdoing or poor performance, a manager will discipline an employee after hearing only one side of the story. For example, a restaurant customer complains about rude service, and the server is immediately terminated and given no chance to explain what happened from their point of view. Such adverse actions tell employees they can be penalized even if they do nothing wrong, causing them to feel resentment, fear, and distrust. And the manager can find themselves in an awkward termination meeting if the terminated employee can prove then and there that they didn’t do what they were accused of doing.
Written warnings are best drafted by the manager and reviewed by HR. An employee’s manager often has firsthand knowledge of an infraction or unacceptable performance, so they’re in the best position to draft the written warning. HR can collaborate with the manager by reviewing the warning, ensuring that it is factual, unemotional, thorough, clear, tied to a company policy, and consistent with how others have been given written warnings previously.
Corrective action is best done by the employee’s direct manager. When corrective action is delivered by the manager, it tells the employee that the manager is invested in the employee’s success and is willing to help the employee improve. Leaving corrective action to HR tells employees that they’re “someone else’s problem” and that their manager may not be fully vested in the company’s policies and practices. It also creates an unnecessarily adversarial relationship between employees and HR, which can undermine HR’s ability to make positive, company-wide changes.
During a disciplinary meeting, a witness can help document what was said and done as well as provide logistical details. Not every disciplinary meeting needs a witness, though, especially if the issue is a minor one, or it’s a first conversation about performance issues. In these cases, whether to have a witness present can be left to each manager’s discretion. A witness is more useful for a meeting that is likely to escalate, either due to the nature of the issue or discipline, or the temper of the employee.

Fairness and courtesy can go a long way, even when termination is necessary. No termination meeting will be pleasant, but they’re often more unpleasant than they need to be. Good practices here include being honest and clear about the reason for termination, not relying on being an “at will” employer to avoid telling the employee why they’re being let go (they’ll generally assume the worst), and holding the meeting privately and at the end of the day so that the employee can clean out their desk and exit the workplace without an audience. Whatever a manager can do to help the employee leave with their dignity intact will be helpful in preventing future issues with the now-former employee.

Discipline and termination can be in the employee’s best interest—allowing bad behavior and poor performance to go on unaddressed does them no favors. If an employee isn’t doing a good job and is unable or unwilling to improve, they’re not helping the employer, their teammates, or themselves by staying in the organization. Chances are good that they’d be more successful and happier doing something else for someone else. And that’s okay!

Originally posted on thinkhr.com

Key Tips for Conducting Virtual Interviews

Key Tips for Conducting Virtual Interviews


When quarantine officially came into effect, thousands of businesses with no remote work policy in place scrambled to piece together teleworking procedures robust enough to handle the complications of COVID-19. For many it was a learning process, a time of continual adjustment to find the right solutions for their organizations. Quarantine has now been in effect for several months now, and many departments have gone from growing pains to smoothly operating remotely.This means the re-emergence of non-crisis operations, like assessing your organization’s current talent and possibly filling in open positions. If your organization is at this point, you’re probably going to be conducting virtual job interviews soon—a daunting prospect for even the most seasoned HR professionals. No matter how skilled you are at conducting interviews, replicating an in-office meeting over Skype or Zoom can be a tricky needle to thread. Here are a few tips for conducting virtual interviews.
Maintain “Digital Eye Contact”
A crucial factor for in-person interviews, the importance of eye contact in an interview doesn’t disappear just because it’s over video conferencing. When maintaining eye contact in person isn’t possible, interviewers should keep their eyes trained on the camera, rather than on the candidate’s video feed. Some video conferencing software also displays an image of the person using it—I think we’ve all caught ourselves staring at our own image during a Zoom, Skype, or FaceTime, instead of the person talking. It’s easy to get distracted on remote calls, so be aware of where your eyes are focused.
Check Your Posture
As always, you’ll be a more engaging interviewer if you’re sitting up straight and exhibiting an alert, attentive posture. For virtual interviews, you should also consider leaning slightly forward to show interest in what the candidate’s saying. Leaning forward may be overkill for in-person interviews, but it’s advisable given the added barrier and distance of a video call. Just be sure to not to get too close to the camera—about an arm’s length away will suffice.
Limit Gesturing
Gesturing is an essential part of conversation, adding an important dimension to the way we communicate. While animated talking and gesturing helps provide context and additional information when we’re conversing in real life, it can be distracting on a small screen. Try to limit expressive hand motions so that the interviewee can focus on what you’re trying to communicate.
Consider On-Demand Interviewing
Despite the wide availability and ease of video conferencing, many concede it still fails to replicate the experience of an in-person interview in a satisfying way. For that reason, some companies have been experimenting with alternatives to interviews over Zoom or Skype. These include on-demand interviewing, where candidates record their responses to interview questions at their own convenience. “Instead of scheduling interviews during limited windows of time during business hours, recruiters can effectively interview larger volumes of candidates in a shorter period of time, effectively eliminating the bottleneck that often challenges that part of the hiring process.” explains HRMorning’s Tim Ilhefeld. If video conferencing interviews still aren’t cutting it for your organization, you may want to consider on-demand interviewing instead.
By Colleen Kucera, President at United Benefit Advisors
Originally posted at blog.ubabenefits.com

9 Books Every HR Pro Should Read in 2020

9 Books Every HR Pro Should Read in 2020


Quarantine leaves us with a healthy chunk of time to reassess and spend time with the ones we love. But as quarantine goes on, the work must go on as well and for HR professionals, that means developing professionally as much as everyone else within the organization.
With all this time on your hands, a nice relaxing read is not only good for your development, but also your health. To help you develop a reading list that can fuel your own growth, we’ve provided a quarantine reading list of the best HR focused books to read in 2020.
Enjoy.

  1. HR on Purpose: Developing Deliberate People Passion by Steve Brown

A well-known thought leader in HR, Brown spends a great deal of time facilitating conversations about the possibilities in HR. In this book, he looks to challenge assumptions and preconceived notions about what HR should be and instead challenges the reader to think of the possibilities and tap into their passion for HR.

  1. HR from the Outside In: Six Competencies for the Future of Human Resources by Dave Ulrich, Jon Younger, Wayne Brockbank and Mike Ulrich

A cast of HR veterans has put together a handbook of competencies that sets the modern HR professional up for a more strategic role within the business. The put forward the argument that one of the most important roles of an HR practitioner is to be a credible activist, both for the employee and for the business as a whole.

  1. Generation Z: A Century in the Making by Corey Seemiller and Megan Grace

When Millennials (Gen Y) hit the workforce it created a shift in expectations of employers, workplace cultures and the way employers think about processes and employee relationships. Now, a new generation is entering the workforce and their lifestyles, expectations and world view are once again different.
To manage the Gen Z demographic effectively, HR leaders need to look at how the way this generation manages money, pursues education, values their relationships and what they want for their careers. This book explores these topics in a way that will help HR teams manage the generational diversity of their teams.

  1. Unleashing the Power of Diversity: How to Open Minds for Good by Bjørn Z. Ekelund

As cultures collide and the nature of work becomes more global, there are differences which could divide teams if we can’t develop a common language and a culture that highlights our common struggles. In this book, the author unveils a step-by-step program for communicating across cultural lines to develop a culture of trust that facilitates greater diversity within the organization and the construction of global teams.

  1. Talent Wins: The New Playbook for Putting People First by Ram Charan, Dominic Barton, and Dennis Carey

Talent planning is changing and requires a new way of doing things. This book uses examples from some of the world’s largest companies all the way down to Silicon Valley startups to show how HR can become the partner the business needs to acquire, develop and manage talent that can meet the technological and analytical demands of the modern workplace.

  1. Feedback (and Other Dirty Words): Why We Fear It and How to Fix It by M. Tamra Chandler and Laura Dowling Grealish

Good, honest feedback can be difficult to take, but as HR leaders, collecting feedback and being able to package it into constructive conversations that fuel employee growth is an art. In this book, the authors take a deeper look at where negative reactions to feedback come from and how to limit negative physical and emotional responses to it. It introduces the three F’s of feedback, (focused, fair and frequent) to help ease the tension that sometimes accompanies these discussions.

  1. Predictive HR Analytics: Mastering the HR Metric by Martin R. Edwards and Kirsten Edwards

Advanced HR metrics can be difficult, but are becoming a necessary part of the modern HR professionals work as employee engagement and experience take center stage. Being able to predict turnover, analyze and forecast diversity and fine tune employee interventions are all key skills discussed in this book. The authors focus on statistical techniques and predictive analytics models that can help improve the HR practitioner’s ability to do those things in an ethical manner.

  1. Talent Keepers: How Top Leaders Engage and Retain Their Best Performers by Christopher Mulligan and Craig Taylor

Through six case studies, the authors of this book reveal how organizations can develop and implement employee engagement plans that use tactics which have shown proven results. Starting from the time a new hire walks through the door to years into their development, this systemic approach will help HR leaders create a culture that retains and nurtures employees to grow within the organization.

  1. Nine Lies About Work: A Freethinking Leader’s Guide to the Real World by Marcus Buckingham and Ashley Goodall

Culture is everything, but there are misconceptions and lies that pervade the workplace and cause dysfunction. That is the central tenet behind this book which seeks to identify those lies and highlight freethinking leaders are able to see through the fog to see the unique nature of their teams and reveal truths about the workplace or what the authors call the real world of work.
Originally posted on HR Exchange Network