by admin | Aug 14, 2018 | Benefit Management, Human Resources, Workplace
“Design thinking” is a fairly common term. Even if the phrase is new to you, it’s reasonably easy to intuit how it works: design thinking is a process for creative problem solving, utilizing creative tools like empathy and experimentation, often with a strong visual component. The term dates from 1968 and was first used in The Sciences of The Artificial, a text written by Nobel Laureate Herbert Simon.
For Simon, design thinking involved seven components, but today it’s usually distilled to five: empathize, define, ideate, prototype, test. In this way, creative tools are employed to serve individuals in a group, with a solution-driven focus. It’s important to note that these components are not necessarily sequential. Rather, they are specific modes, each with specific tools that contribute equally to solving an issue.
Most significantly, as Steve Boese of HR Executive noted in a recent column, design thinking is a rising trend in HR leadership. “Those using this strategy,” he says, “challenge existing assumptions and approaches to solving a problem, and ask questions to identify alternative solutions that might not be readily apparent.”Design thinking helps teams make decisions that include employees in meaningful ways, personalize target metrics, work outside the box, and produce concrete solutions. Even teams with established, productive structures use design thinking in the review process, or to test out expanded options.
Boese says that the key shift design thinking offers any team is the opportunity to troubleshoot solutions before they’re put into real-time practice. The main goal of design thinking is not process completion, low error rates, or output reports, as with other forms of HR technology, but employee satisfaction and engagement. More often than not, this leads to increased morale and even more opportunities for success.
by Bill Olson
Originally posted on ubabenefits.com
by admin | Aug 9, 2018 | Human Resources, Workplace
Incidences of workplace violence are becoming more common and are all over the news. It’s not just high-profile headline cases that are a concern—it’s happening on a smaller scale in all kinds of businesses. Threats to workplaces can take many forms, from cyberbullying and workplace harassment to physical altercations and targeted violence.
The Occupational Safety and Health Administration (OSHA) estimates that every year nearly 2 million U.S. workers are victims of workplace violence, with a total economic cost of more than $55 billion. According to the most recent National Census of Fatal Occupational Injuries, violence in the workplace increased 23 percent between 2015 and 2016 to become the second-most common category of workplace fatalities, behind transportation incidents.
Assessing elements of risk that may trigger violence, along with developing a prevention plan, is critical.
While a bill has been recently introduced in Congress relating to workplace violence in the healthcare industry, and some states address workplace violence in their safety regulations, there are no specific OSHA standards for workplace violence at the federal level outside of the OSHA General Duty Clause. This clause requires employers to provide their employees with a place of employment that is “free from recognized hazards that are causing or are likely to cause death or serious harm.”
If your clients experience acts of workplace violence or become aware of threats, intimidation, or other indicators suggesting that the potential for violence in the workplace exists, OSHA and state programs would expect them to implement a workplace violence prevention program combined with controls and training.
The good news is, you can help arm your clients with strategies for reducing the risk of workplace violence this summer.
Prevention is key
Assessing elements of risk that may trigger violence, along with developing a prevention plan, is critical. This starts with a complete evaluation of the organization’s strengths, weaknesses, opportunities, and threats as they relate to the types of risks the organization might face. A review of the company’s strategic objectives and deliverables, the resources available to employees to accomplish these deliverables, and the physical layout of the facility are important elements to include in this evaluation.
Workplace violence preparation and prevention strategies
Hire right. Your clients’ businesses may be at risk due to the actions of their employees. Advise them to make good hiring decisions by clearly defining job requirements and thoroughly evaluating applicants. They should look carefully at resumes and job applications, probe gaps in applicants’ work histories, and verify education and work experience. Encourage them to conduct reference and background checks and be consistent with all applicants throughout the hiring process. That way, they can potentially avoid bad hires or negligent hiring claims.
Set clear expectations. When employees know what is expected of them, including behaviors important to the organization and performance standards, and those expectations are consistently enforced, they may experience less work-related stress and anxiety that can lead to hostility and violent outbursts.
Nurture an inclusive company culture. Studies show that in companies where employees feel like they are a part of the business and understand how their work contributes to the organization’s success, employees are more engaged and have more trust in their leaders and co-workers. Encourage your clients to focus on an inclusive culture built on strong values and it might result in fewer accidents, less absenteeism, and reduced risk for EPLI claims or workplace violence incidents.
Establish emergency preparedness plans. Advise your clients to develop emergency plans covering human-caused emergencies such as crime and violence, as well as hazards caused by natural disasters, outbreaks of disease, and accidents.
Establish safe reporting systems. Recommend that clients establish more than one method for employees to report any type of threat or issue that makes them feel unsafe in the workplace. These systems should include clear communication to employees that everyone is responsible for workplace safety, and there will be no retaliation for reporting safety concerns.
Provide workplace wellness programs. Some safety experts suggest that companies that demonstrate their commitment to their employees’ wellbeing through comprehensive wellness programs may reduce the risk of workplace violence. The rationale is that these programs help to defuse employee stress, anxiety, and unhealthy personal behaviors that can lead to violence.
Train, train, train. Every member of the team should be trained to know what to do in each type of emergency. In the case of workplace violence prevention, encourage your clients to train employees who have contact with the public about how to defuse potentially violent situations and protect themselves. Designate management team members to receive additional training to recognize the signs of employee distress — such as physical exhaustion, missing work commitments, more time out of the office, violent outbursts, isolating themselves from co-workers, or talking about hurting themselves or others — with the proper procedures for handling those situations. Well-trained team members who react quickly can save lives.
With the proper planning, systems, communications, and training, your clients can be better prepared to prevent or lessen the threats of workplace violence.
Originally published by www.thinkhr.com
by admin | Aug 1, 2018 | Hot Topics, Workplace
The world is connected nowadays through our screens. Whether it be email, texting, websites, FaceTime, or social media; we all use technology to connect us to others.
by admin | Jul 24, 2018 | Human Resources, Workplace
It’s a dilemma. On the one hand, today’s buzzing, multifaceted working environments challenge employees more than ever before. On the other, these same working environments are often also overwhelming and stressful. Sometimes it seems like success means mania—but this doesn’t have to be the case. More and more frequently, experts urge offices to focus not on performance but on growth.
Performance cultures create “winners” and “losers,” with no ground in-between. In contrast, says The Harvard Business Review, growth cultures help workers build capacity through working as a team, acknowledging shortcomings instead of acting them out, and conserving energy to create external value.This approach, based on the work of Robert Kegan and Lisa Lahey, focuses on safe environments, top-down vulnerability, continuous learning, manageable experiments, and continuous feedback. In such offices, failures are not met with immediate punishment but seen as opportunities for growth.
Implementing these ideas takes time and patience, but in the end, they can lead to unprecedented success and ever-broader horizons.
Find out more:
Forbes: Five Reasons Why Balanced Teams Are Important
Inc: Five Unspoken Rules That Lead to a Toxic Culture
By Bill Olson
Originally posted on UBABenefits.com
by admin | Jul 11, 2018 | Human Resources, Workplace
More and more, we are learning that scientists, marketers, programmers, and other kinds of knowledge workers lead office lives very similar to famous innovators like Watson, Crick, and Franklin, who discovered the structure of DNA. How so? All of these people live work lives structured around progress in meaningful work. And when this progress occurs, it boosts emotions, perceptions, and productivity.
This could be an important key to supporting your employees at their desks, wherever those may be. While recognition, tangible incentives, and goals are important, leading managers must also consider nourishing progress through attention to inner work life, minor milestones, and appropriate modeling.
When progress is effectively monitored and encouraged, it can lead to a self-sustaining progress loop, which often results in increased success and productivity, especially toward larger, group-based goals. In other words, when managers support inner work life and recognize minor progress, it leads to major accomplishments.
Seeing employees as growing, positive individuals with a drive to experiment and learn, as opposed to mere means to an end goal, can make all the difference in an office, and over the years. One way to do this effectively is to incorporate humility into your leadership style. This doesn’t imply that you have low self-confidence or are yourself servile. Rather, it says you prioritize the autonomy of your office and support your employees to think responsibly for themselves. Ask them what their daily work lives are like, and how you can help them maximize effectiveness. Create low-risk opportunities for growth, and most importantly: follow through.
Read More:
“Leading through emotions”
“Leading with emotional intelligence”
by Bill Olson, VP, Marketing & Communications at United Benefit Advisors
Originally posted on blog.ubabenefits.com
by admin | May 22, 2018 | Employee Benefits, Human Resources, Workplace
While there’s plenty of talk about work/life balance, many employees want to feel human while at work, too. Being able to bring their whole selves, according to “3 Ways to Create a More Human Workplace,” from Workforce, is an essential piece of a welcoming, inclusive workplace environment.
Putting employees first as a defined company value means helping team members feel connected, valued, and like their work is having an impact. Supporting employee well-being improves everything from engagement to loyalty.
Small changes, like building breaks into the day, as well as larger wellness initiatives are some of the best investments in resources, time, and money a company can make in both its people and its bottom line.
As companies think about the customer experience more and more, it’s also a smart idea to think about the employee experience. One-off opportunities or programs to check the wellness box, for example, are less powerful than a holistic experience. Employers should consider whether their employees would enthusiastically recommend a friend apply for a job, and craft a workplace experience that makes that a reality.
That whole person, whole experience approach also applies when building a diverse and inclusive workplace. Recruitment and hiring are often the talked about steps, but it’s as critical to think about the employee experience after the job starts.
Beyond the overall workplace environment, employers can strive to make the workplace a more inclusive space, according to “6 Steps for Building an Inclusive Workplace,” from the Society for Human Resource Management. After successfully hiring a diverse workforce, employers need to support and retain talented individuals.
It starts at the top, with education for leadership on topics ranging from inclusion to unconscious bias to training on how to best accommodate an employee with a disability. Creating a dedicated council or committee to act as intermediaries between executives and employees, clear employee goal setting, and regular reviews are just a few next steps.
Giving dedicated time, space, and opportunities (both organic and organized) to share about individuals’ background and opinions can help employees feel connected and seen in their workplace. Ensuring diversity is supported in both action and physical space—whether a meditation or prayer room or a space for nursing mothers—is essential. Likewise, celebrating culture and identity can also be a powerful connective tool.
Even the way day-to-day work happens showcases how inclusive a company is. Employers can learn what employees need and want by making time to listen part of the day. Rotating meeting times and checking on technology needs for remote workers are small choices a company can make to show it cares about its individuals.
And, ultimately, keeping inclusivity top-of-mind and visible for everyone helps foster a culture of expectations. Having leadership and management communicate goals and measure progress for an inclusive workplace ensures everyone knows inclusion is valued.
By Bill Olson, VP, Marketing & Communications at United Benefit Advisors
Originally posted on www.ubabenefits.com
